LB’s Boutique Policies
WELCOME to LB’s
Boutique, The Official Laura Branigan Online Store, offered
through LauraBraniganOnline.com, The Official Laura Branigan
We hope you will enjoy your specialized online shopping experience.
Please take your time to browse, choose your favorite items,
and we will do the rest, as we are happy to serve you.
For all questions,
concerns, or other inquiries regarding merchandise, please
email us at firstname.lastname@example.org. We
will do our very best to meet your needs.
SAFE SHOPPING GUARANTEE
LauraBraniganOnline.com offers a secure
online shopping environment. In order to ensure safety, all data exchanged
is protected by the Secure Socket Layer (SSL) encryption protocol,
the most widely accepted Internet encryption standard.
When you make an
online purchase from LB’s Boutique, your
personal information is kept secure.
LauraBraniganOnline.com is committed to
protecting your privacy. The information we collect about
you (email address, etc.) remains strictly confidential and
is only used to process your order and personalize your shopping
experience. We are not in the business of selling or sharing
any personal information from our customers. Please read our complete
PRICES AND SHIPPING
Pricing on the site is in US dollars. Applicable
Sales Tax will be applied to orders placed by residents of
the state of Pennsylvania. Feel free to use Yahoo's
free currency converter tool to convert your local currency to US dollars.
LauraBraniganOnline.com currently ships
to North America and most countries around the world. Our shipping
rates are based on order weight and whether your order is
being shipped domestically via USPS First-Class Mail or USPS Priority Mail, or internationally
via USPS First-Class Mail International or USPS Priority Mail International.
Please note that customers are responsible
for paying all customs and import duties. LauraBraniganOnline.com
cannot determine in advance what these fees will be. The delivery
of your order could be delayed due to customs processing.
If your order does not arrive in a reasonable amount of time,
you should check with your local customs office to see if
they are holding the package for payment of fees. Also, some
customs offices will send a separate invoice for your customs
fees that could arrive several weeks after you receive your shipment. Please
be familiar with the customs charges in your country before
Due to International
shipping law/practices, we are unable to declare merchandise as “Gift” on
In-stock orders are processed and shipped within 2 business days.
In order for our customers to receive their orders in the fastest
time possible, we process orders as soon as they are received. We
are unable to cancel, change, combine shipping, or add items to an
order once it has been processed.
If you place an order for music material on a "pre-order"
basis along with other products, be advised that your total
order will ship when the music material arrives in stock.
Boutique is operated in-house, during times when we are out
of town, it may take a week or more to process your order.
Please be assured we will alert you when that is the case,
and once we return, your order will be processed and shipped
within 2 business days.
Occasionally our CD and DVD items offered for sale at LB's Boutique may become temporarily out of stock by the manufacturer. If, on an item's Product page, the item is noted as "Out Of Stock From Manufacturer", you will still have the ability to order the item. We will maintain each order for manufacturer out-of-stock items in a manner similar to backorders, in that we will keep each person's order in a first-come-first-serve "fulfillment queue" based on order date and time. Once the item is back in stock from the manufacturer, and LB's Boutique subsequently receives a supply of the item, we will process and ship the items based on the order dates and times in the fulfillment queue. Please note that if your order contains multiple items, any in-stock items will ship first, and manufacturer out-of-stock items will ship at no additional shipping cost, when a supply of the item is received by LB's Boutique.
In the case of an item remaining out-of-stock from the manufacturer after a 30-day period, you will have the option of cancelling the order of the manufacturer out-of-stock item and receiving a refund of the purchase price of the manufacturer out-of-stock item, any applicable tax (if charged), and any associated shipping charge. If you choose not to cancel the order, you may opt again to cancel the order, at the end of every 30-day period that the ordered item remains out of stock from the manufacturer. In order to exercise this option, you MUST email LB's Boutique at email@example.com. If we do not hear from you with a request to cancel your order, we will assume you wish your order to stay in the fulfillment queue.
Please note, however, that cancelling your order will drop your saved order date and time from the fulfillment queue. Therefore, you may opt to keep your order in the fulfillment queue, particularly if ordering a unique item such as a "limited edition" or "bonus track edition".
Also please note that LB's Boutique only marks items as "Out Of Stock From Manufacturer" when the manufacturer of the item has notified LB's Boutique that it is out of stock of the said item, and may or may not provide us with an estimated time frame for returning the item to their stock. We have no control over the manufacturer's ability or timing of returning items to their stock, and likewise we have no control over errors or inconsistencies on manufacturers' websites if such manufacturer out-of-stock items are erroneously listed as "in stock" on their websites.
ESTIMATED DELIVERY TIMES
Domestic (USA) Shipping
USPS First-Class Mail (orders up to 13 ounces): 1-3 business days in most cases (not including order processing time)
- Package tracking available.
Domestic (USA) USPS First-Class Mail shipping CANNOT be applied to orders or pre-orders placed prior to May 22, 2014.
USPS Priority Mail (orders of any weight): 1-3 business days in most cases (not including order processing time)
- Package tracking available
Priority Mail International (orders of any weight): 6-10 business days in most cases (not including order processing and any Customs processing time)
- Package tracking available.
USPS First-Class Mail International (orders of 4 pounds and under only): delivery time varies with destination (not including processing and any Customs processing time)
- Package tracking for First-Class Mail International available only in limited countries.
METHODS OF PAYMENT
accepts Visa and MasterCard for both domestic and International
LB's Boutique also accepts PayPal for both domestic and
Money orders are the sole "pay by mail" option as an "offline
purchase". Please understand even orders placed for offline
payment are processed immediately. To pay by money
order, please go through the order steps online and select “Pay
By Mail (Printable Order Form)”. Print
out the page that has the total cost including shipping and
any applicable tax, and mail it with the money order to:
| LB’s Boutique
PO Box 155
Greensburg, PA 15601-0155
Please make money orders payable
to “Other Half Entertainment.” Please note that
money orders must be in US DOLLARS ONLY.
Payment is due within ten (10) days of placing
order, or order will be cancelled.
Upon receipt of payment, your order will be processed and shipped
within 2 business days.
RETURNS AND EXCHANGES
LauraBraniganOnline.com is committed
to providing high-quality, prompt, and efficient service. If
you have ordered tangible products, your order has been carefully
inspected and packed, and we hope you are pleased with the items you
Please notify LauraBraniganOnline.com
of any mis-shipments, shortages, or defective merchandise
within 7 days of receipt of your order. You may contact us
via email at firstname.lastname@example.org. Please
write RETURNS in the subject line of the email.
No refunds. In-store credit and exchanges
Merchandise may be exchanged as long
as it has not been washed, worn, or damaged. Also, we will not
accept the return of any compact discs, videotapes, or DVDs
unless they are defective. In these cases, the audio/visual
items will be replaced only with the same title.
In order to process exchanges or credits for damaged goods, it will be necessary to provide a photograph of the damaged item(s) via email. Under no circumstances can exchange or credit requests for damaged goods be accepted and processed without photographic evidence of the damaged item(s).
DVDs, videotapes, and other pre-recorded video media sold through LB's Boutique are sold in the video format (NTSC, PAL, SECAM) and region code(s) in which they were originally authored, and are not altered for other regions or formats. All video media on sale will clearly state in the item description, the video format and region coding (where applicable) of the media. Buyers are strongly encouraged and advised to verify playability of DVD/video media prior to purchase. LB's Boutique cannot be held responsible for incompatibility between purchased video media and the buyer's playback device(s), and no refunds, exchanges, or credits will be issued for media purchased which may be incompatible with your playback device.
All sales are final on discounted and
clearance items, and as such, are exempt from the return
At any time, LB's Boutique may feature
items at a reduced price. If you order such an item previous
to its being featured on sale or at a reduced price, or after
the period of time the item was featured on sale or at a
reduced price, you will not be given that sale or reduced
price. The sale or reduced price is only
honored when the item is ordered within the time it is
featured on sale or the price reduced.
LauraBraniganOnline.com is not responsible for postage charges incurred
by exchanging merchandise unless it is due to an error we have made
or a manufacturer defect. To receive a refund for your cost to return
a damaged/defective item, you must include a valid receipt from the
To take advantage of the return policy, you must return items within
3 weeks of receipt of your order. No returns will be accepted after
If there is a problem
with your order, please contact us at email@example.com.
PACKING AND SENDING YOUR RETURN
Click below to obtain a shipping label
and returns form.
(Adobe Acrobat required, click on the image
below to download)
Click here for a Shipping Form
Pack items securely in box along with the invoice and returns form.
Affix the shipping label to the outside of the box.
Please note: The package must be sent via the same shipping method which was used to ship the item(s) to you. For example, if the original package was sent to you via United States Postal Service Priority Mail with Delivery Confirmation (used by LB’s Boutique for all US-bound packages), then you must ship the item(s) back to LB's Boutique via United States Postal Service Priority Mail with Delivery Confirmation.
Please send the package to:
Boutique Returns Center
PO Box 155
Greensburg, PA 15601-0155
Please note that we will not accept responsibility for packages
sent to us that are lost.
OUR TERMS AND CONDITIONS OF SALE
Product prices, shipping/delivery costs, types of shipping methods,
and terms and conditions of sale are subject to change without advance
OTHER POLICY INFORMATION
LauraBraniganOnline.com reserves the
right to refuse service to anyone for any reason at its own
discretion. LauraBraniganOnline.com reserves the right to limit
the quantities of purchased merchandise at any time.
LauraBraniganOnline.com recognizes that your credit card information,
email address, and all other information you provide is strictly confidential.
We will take every reasonable precaution to ensure that all of your
personal information remains confidential. Your email address and
other information will not be sold to or shared with any outside group.
Access to your credit card information will be tightly controlled
and will only be used for the processing of your order.
As with most sites, we collect general information on visits to
our pages. This information is used only for statistical purposes.
None of this information is linked back to you as an individual.